# Vonage: USA - SMS degradation affecting Verizon toll-free numbers

> Vonage status incident “USA - SMS degradation affecting Verizon toll-free numbers” on 2022-09-28: impact minor (vendor’s label), 4.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/bblx2yhhd52w
Last updated: 2022-09-28T23:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-09-28 18:54 UTC · Resolved: 2022-09-28 23:25 UTC · Duration: 4.5 h
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/bblx2yhhd52w](https://vonageapi.statuspage.io/incidents/bblx2yhhd52w)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Part of an outage event

- [AWS outage, Sep 28, 2022: 8 vendors, 9 incidents](https://rewindex.com/events/2022-09-28-aws)
- This incident depends on AWS (declared dependency, named as a cause before); it did not name AWS. (hop 1, posted +1 h 57 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Daily, Unbounce, Gusto"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 3 blamed AWS<br/>Lever, Jira, Confluence"]:::blames
  root --> h4
  dr["Known dependency<br/>1 vendor<br/>Vonage"]:::hop2
  root -.->|"depends on AWS"| dr
  me["Vonage (this incident)<br/>posted +1 h 57 min"]:::me
  root -.->|"known dependency"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2022-09-28 23:25 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2022-09-28 18:54 UTC, resolved after 4.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/bblx2yhhd52w
- Citation: Vonage, “USA - SMS degradation affecting Verizon toll-free numbers” (2022-09-28 18:54 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/bblx2yhhd52w (CC BY 4.0).
- Markdown link: `[Vonage: USA - SMS degradation affecting Verizon toll-free numbers (2022-09-28)](https://rewindex.com/company/vonage/incidents/bblx2yhhd52w)`


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Canonical: https://rewindex.com/company/vonage/incidents/bblx2yhhd52w · Markdown: https://rewindex.com/company/vonage/incidents/bblx2yhhd52w.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/bblx2yhhd52w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:50:51.784Z