Vonage: Video API Disconnection of Active Sessions Due to US-West Server Loss on November 7, 2024
Timeline of updates
- resolved
At 20:45 UTC on November 7, 2024, a server outage occurred in the US-West region, leading to disconnections for active sessions. The cause of the outage has been resolved. The following services were impacted from 7-Nov-2024 20:45 UTC until 7-Nov-2024 20:46 UTC. - Media Connection (Standard) New requests and sessions were not impacted after this period, and all services have been fully restored.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Vonage, started 2024-11-08 10:18 UTC, resolved after 0 min, 1 update(s).
- Title
- Video API Disconnection of Active Sessions Due to US-West Server Loss on November 7, 2024
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/9dqzzx1lxwnv
Vonage profileRecent Vonage incidentsAll outages on November 8, 2024Vonage in November 2024MarkdownJSON