# Vonage: Video API Disconnection of Active Sessions Due to US-West Server Loss on November 7, 2024

> Vonage status incident “Video API Disconnection of Active Sessions Due to US-West Server Loss on November 7, 2024” on 2024-11-08: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/9dqzzx1lxwnv
Last updated: 2024-11-08T10:18:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-11-08 10:18 UTC · Resolved: 2024-11-08 10:18 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/9dqzzx1lxwnv](https://vonageapi.statuspage.io/incidents/9dqzzx1lxwnv)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2024-11-08 10:18 UTC: At 20:45 UTC on November 7, 2024, a server outage occurred in the US-West region, leading to disconnections for active sessions. The cause of the outage has been resolved. The following services were impacted from 7-Nov-2024 20:45 UTC until 7-Nov-2024 20:46 UTC. - Media Connection (Standard) New requests and sessions were not impacted after this period, and all services have been fully restored.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Vonage, started 2024-11-08 10:18 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/9dqzzx1lxwnv
- Citation: Vonage, “Video API Disconnection of Active Sessions Due to US-West Server Loss on November 7, 2024” (2024-11-08 10:18 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/9dqzzx1lxwnv (CC BY 4.0).
- Markdown link: `[Vonage: Video API Disconnection of Active Sessions Due to US-West Server Loss on November 7, 2024 (2024-11-08)](https://rewindex.com/company/vonage/incidents/9dqzzx1lxwnv)`


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Canonical: https://rewindex.com/company/vonage/incidents/9dqzzx1lxwnv · Markdown: https://rewindex.com/company/vonage/incidents/9dqzzx1lxwnv.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/9dqzzx1lxwnv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:49:59.040Z