rewindex

CompaniesVonageIncidents

Vonage: Issues Impacting WhatsApp API

MinorStatus: resolvededitedStarted Resolved (4.0 h)9 updatesvonageapi.statuspage.io (opens in new tab)

Affected components: Messages APISMS & Messages - Messages API

Timeline of updates

  1. investigatingEdited

    We are working to resolve the issue that is impacting Vonage Messages API – WhatsApp channel. Messages API customers may not receive delivery callbacks for the WhatApp channel. Outbound messaging is unaffected. Inbound WhatsApp messages are affected. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  2. investigating

    We continue to work to resolve the issue that may be impacting your access to WhatsApp messaging. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  3. investigating

    We continue to work to resolve the issue that may be impacting Vonage Messages API – WhatsApp channel. We'll continue to provide further updates here within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  4. identified

    We have identified the issue that may be impacting your ability to access WhatsApp, and we are working with our partner on a resolution. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  5. identified

    We have identified the issue that is affecting inbound WhatsApp messages and webhooks, and we are working with our partner on a resolution. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  6. identified

    We have identified the issue that is affecting inbound WhatsApp messages and webhooks, and we are working with our partner on a resolution. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  7. identified

    We have identified the issue that is affecting inbound WhatsApp messages and webhooks, and we are working with our partner on a resolution. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  8. monitoring

    Vonage services show signs of recovery following today's interruption in inbound WhatsApp messages and webhooks. We'll continue to provide further updates here within 30 minutes and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

  9. resolved

    Vonage services have been fully restored following today's service interruption affecting inbound WhatsApp messages and webhooks, which began at 2026-11-13 18:31:00 UTC. Full resolution has been confirmed effective 2026-11-13 22:00:00 UTC. Please note inbound messages sent and callbacks not received during the incident are lost. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-11-13 18:30 UTC, resolved after 4.0 h, 9 update(s); edited after publishing.

Title
Issues Impacting WhatsApp API
Vendor
Vonage
Date
URL
https://rewindex.com/company/vonage/incidents/8bxgqbfy0fb0

Vonage profileRecent Vonage incidentsAll outages on November 13, 2026Vonage in November 2026MarkdownJSON