Vonage: Video API - Captions not returned
Timeline of updates
- resolved
Our engineering team has identified an issue that may have impacted captions in your video sessions. Between 2026-04-21 15:11:05 UTC and 2026-04-21 15:30:58 UTC, new captions could not be started in the us-east region due to a connectivity issue with the transcribe module. The issue was resolved at 2026-04-21T15:35:00.480 UTC. Existing captions were not affected. Services are now fully restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Vonage, started 2026-04-21 17:51 UTC, resolved after 0 min, 1 update(s).
- Title
- Video API - Captions not returned
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/6wq1rnht0jqr
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