# Vonage: Video API - Captions not returned

> Vonage status incident “Video API - Captions not returned” on 2026-04-21: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/6wq1rnht0jqr
Last updated: 2026-04-21T17:51:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-04-21 17:51 UTC · Resolved: 2026-04-21 17:51 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/6wq1rnht0jqr](https://vonageapi.statuspage.io/incidents/6wq1rnht0jqr)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2026-04-21 17:51 UTC: Our engineering team has identified an issue that may have impacted captions in your video sessions. Between 2026-04-21 15:11:05 UTC and 2026-04-21 15:30:58 UTC, new captions could not be started in the us-east region due to a connectivity issue with the transcribe module. The issue was resolved at 2026-04-21T15:35:00.480 UTC. Existing captions were not affected. Services are now fully restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Vonage, started 2026-04-21 17:51 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/6wq1rnht0jqr
- Citation: Vonage, “Video API - Captions not returned” (2026-04-21 17:51 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/6wq1rnht0jqr (CC BY 4.0).
- Markdown link: `[Vonage: Video API - Captions not returned (2026-04-21)](https://rewindex.com/company/vonage/incidents/6wq1rnht0jqr)`


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Canonical: https://rewindex.com/company/vonage/incidents/6wq1rnht0jqr · Markdown: https://rewindex.com/company/vonage/incidents/6wq1rnht0jqr.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/6wq1rnht0jqr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:11:16.706Z