Vonage: Service Issue in Customer Dashboard
Timeline of updates
- resolved
The Whatsapp profile information retrieval problem in the customer dashboard has been resolved. The following services were impacted from [2022-09-08 12:26] UTC until [2022-09-09 05:30] UTC. Other services for messages API have not been impacted. All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Vonage, started 2022-09-08 12:01 UTC, resolved after 18 h, 1 update(s).
- Title
- Service Issue in Customer Dashboard
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/0ssyw7s0ylrw
Vonage profileRecent Vonage incidentsAll outages on September 8, 2022Vonage in September 2022MarkdownJSON