Twilio: Incorrect Toll-Free SMS Billing
Timeline of updates
- resolved
From March 1st to March 23rd, Toll-Free SMS that was sent from a Messaging Service that was registered for US A2P 10DLC was incorrectly flagged as long code traffic in our billing system leading us to bill it incorrectly. Upon discovery of the incident, Twilio took steps to calculate the discrepancies and posted credits to all affected accounts.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2022-04-06 00:15 UTC, resolved after 0 min, 1 update(s).
- Title
- Incorrect Toll-Free SMS Billing
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/zg4l4tr3mmgs
Twilio profileRecent Twilio incidentsAll outages on April 6, 2022Twilio in April 2022MarkdownJSON