# Twilio: Incorrect Toll-Free SMS Billing

> Twilio status incident “Incorrect Toll-Free SMS Billing” on 2022-04-06: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zg4l4tr3mmgs
Last updated: 2022-04-06T00:15:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-04-06 00:15 UTC · Resolved: 2022-04-06 00:15 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zg4l4tr3mmgs](https://status.twilio.com/incidents/zg4l4tr3mmgs)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2022-04-06 00:15 UTC: From March 1st to March 23rd, Toll-Free SMS that was sent from a Messaging Service that was registered for US A2P 10DLC was incorrectly flagged as long code traffic in our billing system leading us to bill it incorrectly. Upon discovery of the incident, Twilio took steps to calculate the discrepancies and posted credits to all affected accounts.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2022-04-06 00:15 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zg4l4tr3mmgs
- Citation: Twilio, “Incorrect Toll-Free SMS Billing” (2022-04-06 00:15 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zg4l4tr3mmgs (CC BY 4.0).
- Markdown link: `[Twilio: Incorrect Toll-Free SMS Billing (2022-04-06)](https://rewindex.com/company/twilio/incidents/zg4l4tr3mmgs)`


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Canonical: https://rewindex.com/company/twilio/incidents/zg4l4tr3mmgs · Markdown: https://rewindex.com/company/twilio/incidents/zg4l4tr3mmgs.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zg4l4tr3mmgs · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:50:06.687Z