Twilio: Outdated Taskrouter Data in the RTA Feed
Timeline of updates
- resolved
TaskRouter event data in the RTA feed may have included stale reservation data starting at 5:18am PST on August 12th, 2021 to 2:19am PST on October 15th, 2021. This may have caused a subset of completed task router reservations to continue to show up in “wrapup” state when it was an actual completed task.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2021-10-15 19:12 UTC, resolved after 16 min, 1 update(s).
- Title
- Outdated Taskrouter Data in the RTA Feed
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/x4p5jy58dr4q
Twilio profileRecent Twilio incidentsAll outages on October 15, 2021Twilio in October 2021MarkdownJSON