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Twilio: Hold music not playing for a subset of phone calls

MinorStatus: resolvedStarted Resolved (20 min)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    Twilio hosted hold music is now playing correctly for all calls

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2018-02-07 18:23 UTC, resolved after 20 min, 1 update(s).

Title
Hold music not playing for a subset of phone calls
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/wkjflsq2rfqd

Twilio profileRecent Twilio incidentsAll outages on February 7, 2018Twilio in February 2018MarkdownJSON