# Twilio: Hold music not playing for a subset of phone calls

> Twilio status incident “Hold music not playing for a subset of phone calls” on 2018-02-07: impact minor (vendor’s label), 20 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/wkjflsq2rfqd
Last updated: 2018-02-07T18:43:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-02-07 18:23 UTC · Resolved: 2018-02-07 18:43 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/wkjflsq2rfqd](https://status.twilio.com/incidents/wkjflsq2rfqd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2018-02-07 18:43 UTC: Twilio hosted hold music is now playing correctly for all calls

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2018-02-07 18:23 UTC, resolved after 20 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/wkjflsq2rfqd
- Citation: Twilio, “Hold music not playing for a subset of phone calls” (2018-02-07 18:23 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/wkjflsq2rfqd (CC BY 4.0).
- Markdown link: `[Twilio: Hold music not playing for a subset of phone calls (2018-02-07)](https://rewindex.com/company/twilio/incidents/wkjflsq2rfqd)`


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Canonical: https://rewindex.com/company/twilio/incidents/wkjflsq2rfqd · Markdown: https://rewindex.com/company/twilio/incidents/wkjflsq2rfqd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/wkjflsq2rfqd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:02:06.392Z