Companies/Twilio/Incidents

Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada

Affected components: MMS Toll-Free, North AmericaZIPWHIP MESSAGING - MMS Toll-Free, North AmericaCARRIER NETWORK - MMS Long Code, North AmericaMMS Long Code, North AmericaZIPWHIP MESSAGING - MMS Long Code, North America

Timeline of updates

1. investigating2026-10-19 19:35 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified2026-10-19 19:35 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified2026-10-19 19:37 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified2026-10-19 20:37 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring2026-10-19 20:52 UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Changes Rewindex caught on this incident

• Oct 19Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
• Oct 19Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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