# Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-19 19:35 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 5 · Affected components: MMS Toll-Free, North America, ZIPWHIP MESSAGING - MMS Toll-Free, North America, CARRIER NETWORK - MMS Long Code, North America, MMS Long Code, North America, ZIPWHIP MESSAGING - MMS Long Code, North America
- [Vendor status page: https://stspg.io/4lyk1xpq1l88](https://stspg.io/4lyk1xpq1l88)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-19 19:35 UTC: Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 19:35 UTC: Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 19:37 UTC: Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 20:37 UTC: Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-19 20:52 UTC: We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-19 20:43 UTC: [Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada](https://rewindex.com/change/r057ec545cb4d08.md)
- 2026-10-19 21:03 UTC: [Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada](https://rewindex.com/change/rc1202255df319b.md)


---
Canonical: https://rewindex.com/company/twilio/incidents/tmpv7zr3hl23 · Markdown: https://rewindex.com/company/twilio/incidents/tmpv7zr3hl23.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/tmpv7zr3hl23 · Generated 2026-10-19T22:47:14.507Z