rewindex

CompaniesTwilioIncidents

Twilio: Hosted Number Verification Calls not Reaching Customers

MinorStatus: monitoringeditedStarted Not resolved5 updatesstatus.twilio.com (opens in new tab)

Affected components: PHONE NUMBERS

Timeline of updates

  1. investigating

    Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating

    We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating

    We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified

    We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting.
    Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring

    We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-22 14:56 UTC, not resolved, 5 update(s); edited after publishing.

Title
Hosted Number Verification Calls not Reaching Customers
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/r4tnl81fj8cm

Twilio profileRecent Twilio incidentsAll outages on October 22, 2026Twilio in October 2026MarkdownJSON