# Twilio: Hosted Number Verification Calls not Reaching Customers

> Twilio status incident “Hosted Number Verification Calls not Reaching Customers” on 2026-10-22: impact minor (vendor’s label), 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/r4tnl81fj8cm
Last updated: 2026-10-22T19:44:48Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-22 14:56 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 5 · Affected components: PHONE NUMBERS
- [Vendor status page: https://status.twilio.com/incidents/r4tnl81fj8cm](https://status.twilio.com/incidents/r4tnl81fj8cm)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-22 14:56 UTC: Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- **investigating** 2026-10-22 15:01 UTC: We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-22 16:01 UTC: We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-22 17:48 UTC: We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting. Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-22 19:41 UTC: We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-22 16:04 UTC: [Incident updated: Hosted Numbers OTP Call Delivery Delays](https://rewindex.com/change/rf9667c1808c433.md)
- 2026-10-22 17:53 UTC: [Incident updated: Hosted Number Verification Calls not Reaching Customers](https://rewindex.com/change/re5cc9fc48eb8bc.md)
- 2026-10-22 19:44 UTC: [Incident updated: Hosted Number Verification Calls not Reaching Customers](https://rewindex.com/change/r495a7c94321017.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-22 14:56 UTC, not resolved, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/r4tnl81fj8cm
- Citation: Twilio, “Hosted Number Verification Calls not Reaching Customers” (2026-10-22 14:56 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/r4tnl81fj8cm (CC BY 4.0).
- Markdown link: `[Twilio: Hosted Number Verification Calls not Reaching Customers (2026-10-22)](https://rewindex.com/company/twilio/incidents/r4tnl81fj8cm)`


---
Canonical: https://rewindex.com/company/twilio/incidents/r4tnl81fj8cm · Markdown: https://rewindex.com/company/twilio/incidents/r4tnl81fj8cm.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/r4tnl81fj8cm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:00:30.067Z