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Twilio: Email Template Editor Issues

MinorStatus: monitoringeditedStarted Not resolved3 updatesstatus.twilio.com (opens in new tab)

Affected components: SendGrid Marketing Campaigns

Timeline of updates

  1. investigating

    We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring

    Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-10 21:32 UTC, not resolved, 3 update(s); edited after publishing.

Title
Email Template Editor Issues
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/q8chzgrcb848

Twilio profileRecent Twilio incidentsAll outages on November 10, 2026Twilio in November 2026MarkdownJSON