# Twilio: Email Template Editor Issues

> Twilio status incident “Email Template Editor Issues” on 2026-11-10: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/q8chzgrcb848
Last updated: 2026-11-10T22:23:53Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-10 21:32 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: SendGrid Marketing Campaigns
- [Vendor status page: https://status.twilio.com/incidents/q8chzgrcb848](https://status.twilio.com/incidents/q8chzgrcb848)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-10 21:32 UTC: We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-10 21:46 UTC: We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-11-10 22:17 UTC: Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-10 21:53 UTC: [Incident updated: Email Template Editor Issues](https://rewindex.com/change/rc629f2549e4eae.md)
- 2026-11-10 22:23 UTC: [Incident updated: Email Template Editor Issues](https://rewindex.com/change/r3f0c1c28595651.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-10 21:32 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/q8chzgrcb848
- Citation: Twilio, “Email Template Editor Issues” (2026-11-10 21:32 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/q8chzgrcb848 (CC BY 4.0).
- Markdown link: `[Twilio: Email Template Editor Issues (2026-11-10)](https://rewindex.com/company/twilio/incidents/q8chzgrcb848)`


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Canonical: https://rewindex.com/company/twilio/incidents/q8chzgrcb848 · Markdown: https://rewindex.com/company/twilio/incidents/q8chzgrcb848.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/q8chzgrcb848 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T23:19:00.815Z