Companies/Twilio/Incidents

Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal

Affected components: CARRIER NETWORK - Voice, EuropeVoice, Europe

Timeline of updates

1. investigating2026-10-19 15:06 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating2026-10-19 16:06 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating2026-10-19 18:06 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Changes Rewindex caught on this incident

• Oct 19Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal
• Oct 19Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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