# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-19 15:06 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 5 · Affected components: CARRIER NETWORK - Voice, Europe, Voice, Europe
- [Vendor status page: https://stspg.io/whptk8xbcdph](https://stspg.io/whptk8xbcdph)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-19 15:06 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-19 16:06 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-19 18:06 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-19 20:30 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-19 20:30 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-19 16:13 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal](https://rewindex.com/change/rf2f91fd694b89e.md)
- 2026-10-19 18:13 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal](https://rewindex.com/change/r3945fedce6f367.md)
- 2026-10-19 20:33 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal](https://rewindex.com/change/r9f1405a3e687dd.md)


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Canonical: https://rewindex.com/company/twilio/incidents/q82qvdblg76k · Markdown: https://rewindex.com/company/twilio/incidents/q82qvdblg76k.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/q82qvdblg76k · Generated 2026-10-19T21:09:58.271Z