Twilio: Twilio and SendGrid Help Center AI Assistant Issues
Timeline of updates
- resolved
Latency in responses with AI chatbots and contacting support has been resolved and AI chatbots in the Twilio and SendGrid Help Centers is operating normally at this time
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2026-03-09 22:54 UTC, resolved after 6.5 h, 1 update(s).
- Title
- Twilio and SendGrid Help Center AI Assistant Issues
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/ps8ymq2n6gc6
Twilio profileRecent Twilio incidentsAll outages on March 9, 2026Twilio in March 2026MarkdownJSON