# Twilio: Twilio and SendGrid Help Center AI Assistant Issues

> Twilio status incident “Twilio and SendGrid Help Center AI Assistant Issues” on 2026-03-09: impact minor (vendor’s label), 6.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ps8ymq2n6gc6
Last updated: 2026-03-10T05:24:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-09 22:54 UTC · Resolved: 2026-03-10 05:24 UTC · Duration: 6.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/ps8ymq2n6gc6](https://status.twilio.com/incidents/ps8ymq2n6gc6)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-03-10 05:24 UTC: Latency in responses with AI chatbots and contacting support has been resolved and AI chatbots in the Twilio and SendGrid Help Centers is operating normally at this time

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-03-09 22:54 UTC, resolved after 6.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/ps8ymq2n6gc6
- Citation: Twilio, “Twilio and SendGrid Help Center AI Assistant Issues” (2026-03-09 22:54 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ps8ymq2n6gc6 (CC BY 4.0).
- Markdown link: `[Twilio: Twilio and SendGrid Help Center AI Assistant Issues (2026-03-09)](https://rewindex.com/company/twilio/incidents/ps8ymq2n6gc6)`


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Canonical: https://rewindex.com/company/twilio/incidents/ps8ymq2n6gc6 · Markdown: https://rewindex.com/company/twilio/incidents/ps8ymq2n6gc6.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ps8ymq2n6gc6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:57:39.837Z