Twilio: Flex Agents Experiencing Errors with Interaction Participants
Timeline of updates
- resolved
We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2026-03-09 19:08 UTC, resolved after 1.2 h, 1 update(s).
- Title
- Flex Agents Experiencing Errors with Interaction Participants
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/pdrvn72f7bmz
Twilio profileRecent Twilio incidentsAll outages on March 9, 2026Twilio in March 2026MarkdownJSON