# Twilio: Flex Agents Experiencing Errors with Interaction Participants

> Twilio status incident “Flex Agents Experiencing Errors with Interaction Participants” on 2026-03-09: impact none (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/pdrvn72f7bmz
Last updated: 2026-03-09T20:19:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-03-09 19:08 UTC · Resolved: 2026-03-09 20:19 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/pdrvn72f7bmz](https://status.twilio.com/incidents/pdrvn72f7bmz)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-03-09 20:19 UTC: We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2026-03-09 19:08 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/pdrvn72f7bmz
- Citation: Twilio, “Flex Agents Experiencing Errors with Interaction Participants” (2026-03-09 19:08 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/pdrvn72f7bmz (CC BY 4.0).
- Markdown link: `[Twilio: Flex Agents Experiencing Errors with Interaction Participants (2026-03-09)](https://rewindex.com/company/twilio/incidents/pdrvn72f7bmz)`


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Canonical: https://rewindex.com/company/twilio/incidents/pdrvn72f7bmz · Markdown: https://rewindex.com/company/twilio/incidents/pdrvn72f7bmz.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/pdrvn72f7bmz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:00:39.368Z