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Twilio: Gateway API (Lookup API) Failure Increase on Three in United Kingdom

MinorStatus: resolvededitedStarted Resolved (4.2 h)4 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - Legacy Identity MatchAndAttributesCARRIER NETWORK - Lookup Identity MatchCARRIER NETWORK - Lookup SIM SwapLegacy Identity MatchAndAttributesLookup Identity MatchLookup SIM Swap

Timeline of updates

  1. investigating

    Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring

    We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved

    The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-27 15:15 UTC, resolved after 4.2 h, 4 update(s); edited after publishing.

Title
Gateway API (Lookup API) Failure Increase on Three in United Kingdom
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/p0prlbcfc4vg

Twilio profileRecent Twilio incidentsAll outages on October 27, 2026Twilio in October 2026MarkdownJSON