# Twilio: Gateway API (Lookup API) Failure Increase on Three in United Kingdom

> Twilio status incident “Gateway API (Lookup API) Failure Increase on Three in United Kingdom” on 2026-10-27: impact minor (vendor’s label), 4.2 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/p0prlbcfc4vg
Last updated: 2026-10-27T19:44:05Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-27 15:15 UTC · Resolved: 2026-10-27 19:27 UTC · Duration: 4.2 h
- Updates: 4 · Affected components: CARRIER NETWORK - Legacy Identity MatchAndAttributes, CARRIER NETWORK - Lookup Identity Match, CARRIER NETWORK - Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match, Lookup SIM Swap
- [Vendor status page: https://status.twilio.com/incidents/p0prlbcfc4vg](https://status.twilio.com/incidents/p0prlbcfc4vg)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-27 15:15 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-27 16:17 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-27 17:19 UTC: We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-27 19:27 UTC: The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.

## Rewindex changes for this incident

- 2026-10-27 16:23 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom](https://rewindex.com/change/r53ef3074016083.md)
- 2026-10-27 17:33 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom](https://rewindex.com/change/rd4b2bf421e4d44.md)
- 2026-10-27 19:44 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom](https://rewindex.com/change/r655f8d91f6d7e8.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-27 15:15 UTC, resolved after 4.2 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/p0prlbcfc4vg
- Citation: Twilio, “Gateway API (Lookup API) Failure Increase on Three in United Kingdom” (2026-10-27 15:15 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/p0prlbcfc4vg (CC BY 4.0).
- Markdown link: `[Twilio: Gateway API (Lookup API) Failure Increase on Three in United Kingdom (2026-10-27)](https://rewindex.com/company/twilio/incidents/p0prlbcfc4vg)`


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Canonical: https://rewindex.com/company/twilio/incidents/p0prlbcfc4vg · Markdown: https://rewindex.com/company/twilio/incidents/p0prlbcfc4vg.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/p0prlbcfc4vg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:21:50.178Z