Twilio: Issues with TaskRouter and Flex Insights and Routing
Timeline of updates
- resolved
We have fully investigated the issue regarding customers using taskrouter and flex would have delays in routing of calls and messages to agents and have now resolved the issue.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2026-02-27 19:08 UTC, resolved after 10 min, 1 update(s).
- Title
- Issues with TaskRouter and Flex Insights and Routing
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/nd5mpgld898g
Twilio profileRecent Twilio incidentsAll outages on February 27, 2026Twilio in February 2026MarkdownJSON