# Twilio: Issues with TaskRouter and Flex Insights and Routing

> Twilio status incident “Issues with TaskRouter and Flex Insights and Routing” on 2026-02-27: impact minor (vendor’s label), 10 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/nd5mpgld898g
Last updated: 2026-02-27T19:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-27 19:08 UTC · Resolved: 2026-02-27 19:18 UTC · Duration: 10 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/nd5mpgld898g](https://status.twilio.com/incidents/nd5mpgld898g)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-02-27 19:18 UTC: We have fully investigated the issue regarding customers using taskrouter and flex would have delays in routing of calls and messages to agents and have now resolved the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-02-27 19:08 UTC, resolved after 10 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/nd5mpgld898g
- Citation: Twilio, “Issues with TaskRouter and Flex Insights and Routing” (2026-02-27 19:08 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/nd5mpgld898g (CC BY 4.0).
- Markdown link: `[Twilio: Issues with TaskRouter and Flex Insights and Routing (2026-02-27)](https://rewindex.com/company/twilio/incidents/nd5mpgld898g)`


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Canonical: https://rewindex.com/company/twilio/incidents/nd5mpgld898g · Markdown: https://rewindex.com/company/twilio/incidents/nd5mpgld898g.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/nd5mpgld898g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:58:41.729Z