Twilio: Support Tickets Remaining Open After Marking Resolved via the Twilio Console for Personalized Customers
Timeline of updates
- resolved
The issue with support tickets remaining open after setting to Resolved via Console has been resolved and Customer Support Center in Twilio Console is operating normally at this time.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2022-06-10 17:30 UTC, resolved after 4 d, 1 update(s).
- Title
- Support Tickets Remaining Open After Marking Resolved via the Twilio Console for Personalized Customers
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/n3qhbz7qgcg3
Twilio profileRecent Twilio incidentsAll outages on June 10, 2022Twilio in June 2022MarkdownJSON