# Twilio: Support Tickets Remaining Open After Marking Resolved via the Twilio Console for Personalized Customers

> Twilio status incident “Support Tickets Remaining Open After Marking Resolved via the Twilio Console for Personalized Customers” on 2022-06-10: impact minor (vendor’s label), 4 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/n3qhbz7qgcg3
Last updated: 2022-06-14T20:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-06-10 17:30 UTC · Resolved: 2022-06-14 20:00 UTC · Duration: 4 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/n3qhbz7qgcg3](https://status.twilio.com/incidents/n3qhbz7qgcg3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2022-06-14 20:00 UTC: The issue with support tickets remaining open after setting to Resolved via Console has been resolved and Customer Support Center in Twilio Console is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2022-06-10 17:30 UTC, resolved after 4 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/n3qhbz7qgcg3
- Citation: Twilio, “Support Tickets Remaining Open After Marking Resolved via the Twilio Console for Personalized Customers” (2022-06-10 17:30 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/n3qhbz7qgcg3 (CC BY 4.0).
- Markdown link: `[Twilio: Support Tickets Remaining Open After Marking Resolved via the Twilio Console for Personalized Customers (2022-06-10)](https://rewindex.com/company/twilio/incidents/n3qhbz7qgcg3)`


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Canonical: https://rewindex.com/company/twilio/incidents/n3qhbz7qgcg3 · Markdown: https://rewindex.com/company/twilio/incidents/n3qhbz7qgcg3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/n3qhbz7qgcg3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:45:58.682Z