Twilio: Delays With Responses to Support Tickets
Timeline of updates
- resolved
We identified the issue causing errors in our internal ticketing system and successfully deployed a fix to resolve the issue that was causing some customers to experience delays in ticket responses. This incident has been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2024-12-20 16:35 UTC, resolved after 3.0 h, 1 update(s).
- Title
- Delays With Responses to Support Tickets
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/ls4l5r2xjq49
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