Twilio: Voice Insights Returning Inaccurate Client Call Metrics Graphs
Timeline of updates
- resolved
Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2026-08-26 23:25 UTC, resolved after 19 min, 1 update(s).
- Title
- Voice Insights Returning Inaccurate Client Call Metrics Graphs
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/lpg5gt85mhls
Twilio profileRecent Twilio incidentsAll outages on August 26, 2026Twilio in August 2026MarkdownJSON