Twilio: Call Summaries in Voice Insights Affected
Timeline of updates
- resolved
Twilio Voice Insights Call Summaries were degraded for 40 minutes between 05:00 and 05:40 Pacific Time on 12/13/2025. During this period of time, customers using Voice Insights API and Console did not see the data for the above period. The issue has now been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-12-13 18:54 UTC, resolved after 0 min, 1 update(s).
- Title
- Call Summaries in Voice Insights Affected
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/kgkwh8z9c16b
Twilio profileRecent Twilio incidentsAll outages on December 13, 2025Twilio in December 2025MarkdownJSON