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Twilio: Vendor Service Degradation in Virtual Agent (DialogFlow) Impacting Multiple Twilio Features

MinorStatus: resolvedStarted Resolved (5.1 h)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    All services impacted across multiple product features due to vendor platform issues have recovered and are operating as intended. This incident has been resolved.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-06-12 18:09 UTC, resolved after 5.1 h, 1 update(s).

Title
Vendor Service Degradation in Virtual Agent (DialogFlow) Impacting Multiple Twilio Features
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/kcytb2vzwc82

Twilio profileRecent Twilio incidentsAll outages on June 12, 2025Twilio in June 2025MarkdownJSON