# Twilio: Vendor Service Degradation in Virtual Agent (DialogFlow) Impacting Multiple Twilio Features

> Twilio status incident “Vendor Service Degradation in Virtual Agent (DialogFlow) Impacting Multiple Twilio Features” on 2025-06-12: impact minor (vendor’s label), 5.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/kcytb2vzwc82
Last updated: 2025-06-12T23:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-06-12 18:09 UTC · Resolved: 2025-06-12 23:16 UTC · Duration: 5.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/kcytb2vzwc82](https://status.twilio.com/incidents/kcytb2vzwc82)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-06-12 23:16 UTC: All services impacted across multiple product features due to vendor platform issues have recovered and are operating as intended. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-06-12 18:09 UTC, resolved after 5.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/kcytb2vzwc82
- Citation: Twilio, “Vendor Service Degradation in Virtual Agent (DialogFlow) Impacting Multiple Twilio Features” (2025-06-12 18:09 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/kcytb2vzwc82 (CC BY 4.0).
- Markdown link: `[Twilio: Vendor Service Degradation in Virtual Agent (DialogFlow) Impacting Multiple Twilio Features (2025-06-12)](https://rewindex.com/company/twilio/incidents/kcytb2vzwc82)`


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Canonical: https://rewindex.com/company/twilio/incidents/kcytb2vzwc82 · Markdown: https://rewindex.com/company/twilio/incidents/kcytb2vzwc82.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/kcytb2vzwc82 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:20:50.700Z