Twilio: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia
Affected components: CARRIER NETWORK - Voice, Latin AmericaVoice, Latin America
Timeline of updates
- investigating
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.
Changes Rewindex caught on this incident
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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-06 15:12 UTC, resolved after 36 min, 3 update(s); edited after publishing.
- Title
- Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/k837lh2xzwh0
Twilio profileRecent Twilio incidentsAll outages on November 6, 2026Twilio in November 2026MarkdownJSON