# Twilio: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

> Twilio status incident “Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia” on 2026-11-06: impact minor (vendor’s label), 36 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/k837lh2xzwh0
Last updated: 2026-11-06T15:54:03Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-06 15:12 UTC · Resolved: 2026-11-06 15:49 UTC · Duration: 36 min
- Updates: 3 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://status.twilio.com/incidents/k837lh2xzwh0](https://status.twilio.com/incidents/k837lh2xzwh0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-06 15:12 UTC: Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-11-06 15:48 UTC: We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-11-06 15:49 UTC: The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.

## Rewindex changes for this incident

- 2026-11-06 15:54 UTC: [Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia](https://rewindex.com/change/r05356d72de2e16.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-06 15:12 UTC, resolved after 36 min, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/k837lh2xzwh0
- Citation: Twilio, “Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia” (2026-11-06 15:12 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/k837lh2xzwh0 (CC BY 4.0).
- Markdown link: `[Twilio: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (2026-11-06)](https://rewindex.com/company/twilio/incidents/k837lh2xzwh0)`


---
Canonical: https://rewindex.com/company/twilio/incidents/k837lh2xzwh0 · Markdown: https://rewindex.com/company/twilio/incidents/k837lh2xzwh0.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/k837lh2xzwh0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-06T16:28:51.910Z