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Twilio: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

MinorStatus: resolvededitedStarted Resolved (22 h)10 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin America

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. identified

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  8. identified

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring

    We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  10. resolved

    The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico is operating normally.

Changes Rewindex caught on this incident

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-25 12:47 UTC, resolved after 22 h, 10 update(s); edited after publishing.

Title
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/jd7cyxdy7qzf

Twilio profileRecent Twilio incidentsAll outages on October 25, 2026Twilio in October 2026MarkdownJSON