# Twilio: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

> Twilio status incident “SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico” on 2026-10-25: impact minor (vendor’s label), 22 h, 10 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/jd7cyxdy7qzf
Last updated: 2026-10-26T11:14:07Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-25 12:47 UTC · Resolved: 2026-10-26 11:09 UTC · Duration: 22 h
- Updates: 10 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.twilio.com/incidents/jd7cyxdy7qzf](https://status.twilio.com/incidents/jd7cyxdy7qzf)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-25 12:47 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-25 13:45 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-25 14:45 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-25 16:46 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-25 20:46 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-26 04:53 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- **identified** 2026-10-26 07:41 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-26 08:41 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-26 10:05 UTC: We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-26 11:09 UTC: The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico is operating normally.

## Rewindex changes for this incident

- 2026-10-25 13:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r793c5295dec00c.md)
- 2026-10-25 14:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rc5e6b4ee1db5e8.md)
- 2026-10-25 16:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r30bdd51d7c55ff.md)
- 2026-10-25 20:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r03131862ba2640.md)
- 2026-10-26 05:03 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r1c410a7495551c.md)
- 2026-10-26 07:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r381daf781e14ad.md)
- 2026-10-26 08:43 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil](https://rewindex.com/change/r0dea963a5b3b46.md)
- 2026-10-26 10:14 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rcb7efe54b61242.md)
- 2026-10-26 11:14 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r751ef2f459a8a6.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-25 12:47 UTC, resolved after 22 h, 10 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/jd7cyxdy7qzf
- Citation: Twilio, “SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico” (2026-10-25 12:47 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/jd7cyxdy7qzf (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (2026-10-25)](https://rewindex.com/company/twilio/incidents/jd7cyxdy7qzf)`


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Canonical: https://rewindex.com/company/twilio/incidents/jd7cyxdy7qzf · Markdown: https://rewindex.com/company/twilio/incidents/jd7cyxdy7qzf.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/jd7cyxdy7qzf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:01:24.499Z