Companies/Twilio/Incidents

Twilio: Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers

Affected components: CARRIER NETWORK - Voice, EuropeVoice, Europe

Timeline of updates

1. investigating2026-10-19 09:11 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating2026-10-19 09:44 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigating2026-10-19 10:26 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigating2026-10-19 10:45 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigating2026-10-19 12:38 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. investigating2026-10-19 12:47 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring2026-10-19 14:08 UTC

   We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved2026-10-19 15:21 UTC

   The incident has been resolved and voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers are operating normally.

Changes Rewindex caught on this incident

• Oct 19Incident updated: Voice Call Failures from a Subset of Network Subscribers to Twilio Denmark Phone Numbers
• Oct 19Incident updated: Voice Call Failures from Network Subscribers to Twilio Denmark Phone Numbers
• Oct 19Incident updated: Voice Call Failures from a Subset of Network Subscribers to Twilio Denmark Phone Numbers
• Oct 19Incident updated: Voice Call Failures from Network Subscribers to Twilio Denmark Phone Numbers
• Oct 19Incident updated: Voice Call Failures from Network Subscribers to Twilio Denmark Phone Numbers
• Oct 19Incident updated: Voice Call Failures from a Subset of Networks to Twilio Denmark Phone Numbers
• Oct 19Incident updated: Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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