# Twilio: Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-19 09:11 UTC · Resolved: 2026-10-19 15:21 UTC · Duration: 6.2 h
- Updates: 8 · Affected components: CARRIER NETWORK - Voice, Europe, Voice, Europe
- [Vendor status page: https://stspg.io/2mfgvwrsrtf7](https://stspg.io/2mfgvwrsrtf7)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-19 09:11 UTC: Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-19 09:44 UTC: Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-19 10:26 UTC: Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-19 10:45 UTC: Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-19 12:38 UTC: Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **investigating** 2026-10-19 12:47 UTC: Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-19 14:08 UTC: We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-19 15:21 UTC: The incident has been resolved and voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers are operating normally.

## Rewindex changes for this incident

- 2026-10-19 09:53 UTC: [Incident updated: Voice Call Failures from a Subset of Network Subscribers to Twilio Denmark Phone Numbers](https://rewindex.com/change/r7842dd40e6b898.md)
- 2026-10-19 10:33 UTC: [Incident updated: Voice Call Failures from Network Subscribers to Twilio Denmark Phone Numbers](https://rewindex.com/change/rfeeb65cb52e9a3.md)
- 2026-10-19 10:53 UTC: [Incident updated: Voice Call Failures from a Subset of Network Subscribers to Twilio Denmark Phone Numbers](https://rewindex.com/change/rf538529e2bc67e.md)
- 2026-10-19 12:43 UTC: [Incident updated: Voice Call Failures from Network Subscribers to Twilio Denmark Phone Numbers](https://rewindex.com/change/r8df121d4139836.md)
- 2026-10-19 12:53 UTC: [Incident updated: Voice Call Failures from Network Subscribers to Twilio Denmark Phone Numbers](https://rewindex.com/change/rd252e6b9e32db0.md)
- 2026-10-19 14:13 UTC: [Incident updated: Voice Call Failures from a Subset of Networks to Twilio Denmark Phone Numbers](https://rewindex.com/change/re675f8eb28f1f2.md)
- 2026-10-19 15:23 UTC: [Incident updated: Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers](https://rewindex.com/change/r7b7e57b564ac40.md)


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Canonical: https://rewindex.com/company/twilio/incidents/hpb1zfvwtvsw · Markdown: https://rewindex.com/company/twilio/incidents/hpb1zfvwtvsw.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/hpb1zfvwtvsw · Generated 2026-10-19T21:10:38.120Z