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Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States

MinorStatus: resolvededitedStarted Resolved (10 h)6 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - Legacy Identity MatchAndAttributesCARRIER NETWORK - Lookup SIM SwapLegacy Identity MatchAndAttributesLookup SIM Swap

Timeline of updates

  1. investigating

    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating

    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating

    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating

    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring

    We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved

    The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-10 05:42 UTC, resolved after 10 h, 6 update(s); edited after publishing.

Title
Gateway API (Lookup API) Failure Increase on Verizon in United States
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/d7cx8sdb4hr8

Twilio profileRecent Twilio incidentsAll outages on November 10, 2026Twilio in November 2026MarkdownJSON