# Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States

> Twilio status incident “Gateway API (Lookup API) Failure Increase on Verizon in United States” on 2026-11-10: impact minor (vendor’s label), 10 h, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/d7cx8sdb4hr8
Last updated: 2026-11-10T16:13:48Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-10 05:42 UTC · Resolved: 2026-11-10 16:06 UTC · Duration: 10 h
- Updates: 6 · Affected components: CARRIER NETWORK - Legacy Identity MatchAndAttributes, CARRIER NETWORK - Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup SIM Swap
- [Vendor status page: https://status.twilio.com/incidents/d7cx8sdb4hr8](https://status.twilio.com/incidents/d7cx8sdb4hr8)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-10 05:42 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-11-10 06:43 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-11-10 08:47 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **investigating** 2026-11-10 12:49 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **monitoring** 2026-11-10 14:04 UTC: We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-11-10 16:06 UTC: The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

## Rewindex changes for this incident

- 2026-11-10 06:53 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/rd0ee18374e85c5.md)
- 2026-11-10 08:53 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/ra11b48e6a7caf0.md)
- 2026-11-10 12:53 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r1f24444f5ee2de.md)
- 2026-11-10 14:13 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r0fc4af465a34c6.md)
- 2026-11-10 16:13 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r0c572c2ba2663b.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-10 05:42 UTC, resolved after 10 h, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/d7cx8sdb4hr8
- Citation: Twilio, “Gateway API (Lookup API) Failure Increase on Verizon in United States” (2026-11-10 05:42 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/d7cx8sdb4hr8 (CC BY 4.0).
- Markdown link: `[Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States (2026-11-10)](https://rewindex.com/company/twilio/incidents/d7cx8sdb4hr8)`


---
Canonical: https://rewindex.com/company/twilio/incidents/d7cx8sdb4hr8 · Markdown: https://rewindex.com/company/twilio/incidents/d7cx8sdb4hr8.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/d7cx8sdb4hr8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:08:34.721Z