Twilio: Flex Agent Copilot is Degraded
Timeline of updates
- resolved
The issue impacting Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. has been resolved and Flex Agent Copilot features are operating normally at this time.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2025-06-10 11:34 UTC, resolved after 11 h, 1 update(s).
- Title
- Flex Agent Copilot is Degraded
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/c6n5wtg12q3g
Twilio profileRecent Twilio incidentsAll outages on June 10, 2025Twilio in June 2025MarkdownJSON