# Twilio: Flex Agent Copilot is Degraded

> Twilio status incident “Flex Agent Copilot is Degraded” on 2025-06-10: impact minor (vendor’s label), 11 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/c6n5wtg12q3g
Last updated: 2025-06-10T22:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-06-10 11:34 UTC · Resolved: 2025-06-10 22:26 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/c6n5wtg12q3g](https://status.twilio.com/incidents/c6n5wtg12q3g)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-06-10 22:26 UTC: The issue impacting Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. has been resolved and Flex Agent Copilot features are operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-06-10 11:34 UTC, resolved after 11 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/c6n5wtg12q3g
- Citation: Twilio, “Flex Agent Copilot is Degraded” (2025-06-10 11:34 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/c6n5wtg12q3g (CC BY 4.0).
- Markdown link: `[Twilio: Flex Agent Copilot is Degraded (2025-06-10)](https://rewindex.com/company/twilio/incidents/c6n5wtg12q3g)`


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Canonical: https://rewindex.com/company/twilio/incidents/c6n5wtg12q3g · Markdown: https://rewindex.com/company/twilio/incidents/c6n5wtg12q3g.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/c6n5wtg12q3g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:54:53.482Z