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Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy

MinorStatus: monitoringeditedStarted Not resolved4 updatesstspg.io (opens in new tab)

Affected components: CARRIER NETWORK - SMS, EuropeSMS, Europe

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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