# Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-19 16:53 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: CARRIER NETWORK - SMS, Europe, SMS, Europe
- [Vendor status page: https://stspg.io/5p5wt99kk7y9](https://stspg.io/5p5wt99kk7y9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-19 16:53 UTC: Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 16:54 UTC: Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 17:54 UTC: Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-19 19:43 UTC: We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-19 18:03 UTC: [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r416dadbaa3dc70.md)
- 2026-10-19 19:53 UTC: [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/re385ade8e3a750.md)


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Canonical: https://rewindex.com/company/twilio/incidents/bhw33yrw9g3x · Markdown: https://rewindex.com/company/twilio/incidents/bhw33yrw9g3x.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/bhw33yrw9g3x · Generated 2026-10-19T21:10:17.621Z