Twilio: United Kingdom Account Security Carrier Partner Maintenance - EE
Affected components: CARRIER NETWORK - Lookup Identity MatchLookup Identity MatchCARRIER NETWORK - Lookup SIM SwapLookup SIM SwapCARRIER NETWORK - Verify Silent Network AuthVerify Silent Network Auth
Timeline of updates
- scheduled
Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 October 2026 at 15:00 PDT until 18 October 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.
Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
- scheduledDeleted by the vendor
Maintenance will begin as scheduled in 60 minutes.
- in progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed
The scheduled maintenance has been completed.
Changes Rewindex caught on this incident
- Incident updated: United Kingdom Account Security Carrier Partner Maintenance - EE
- Incident updated: United Kingdom Account Security Carrier Partner Maintenance - EE
- Incident updated: United Kingdom Account Security Carrier Partner Maintenance - EE
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
b878ea44705d5f77…Version 2 captured
In the 2026-10-18 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
d0a9005caafec39e…Version 3 captured
In the 2026-10-18 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
ebbafc0afe4afbf5…Version 4 captured
In the 2026-10-24 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
0a2737a1e9c09fc6…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Maintenance posted by Twilio, started 2026-10-02 15:39 UTC, resolved after 16 d, 4 update(s); edited after publishing.
- Title
- United Kingdom Account Security Carrier Partner Maintenance - EE
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/b6vlk829cyt1
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