# Twilio: United Kingdom Account Security Carrier Partner Maintenance - EE

> Twilio maintenance “United Kingdom Account Security Carrier Partner Maintenance - EE” on 2026-10-02: impact maintenance (vendor’s label), 16 d, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/b6vlk829cyt1
Last updated: 2026-10-24T19:33:50Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: completed · edited after publishing
- Started: 2026-10-02 15:39 UTC · Resolved: 2026-10-19 02:30 UTC · Duration: 16 d
- Updates: 4 · Affected components: CARRIER NETWORK - Lookup Identity Match, Lookup Identity Match, CARRIER NETWORK - Lookup SIM Swap, Lookup SIM Swap, CARRIER NETWORK - Verify Silent Network Auth, Verify Silent Network Auth
- [Vendor status page: https://stspg.io/g5tmq58lhh9w](https://stspg.io/g5tmq58lhh9w)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **scheduled** 2026-10-02 15:39 UTC: Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 October 2026 at 15:00 PDT until 18 October 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap,  Legacy Identity MatchAndAttributes
- **scheduled** 2026-10-18 21:00 UTC _(deleted by the vendor)_: Maintenance will begin as scheduled in 60 minutes.
- **in progress** 2026-10-18 22:00 UTC: Scheduled maintenance is currently in progress. We will provide updates as necessary.
- **completed** 2026-10-19 02:30 UTC: The scheduled maintenance has been completed.

## Rewindex changes for this incident

- 2026-10-18 21:03 UTC: [Incident updated: United Kingdom Account Security Carrier Partner Maintenance - EE](https://rewindex.com/change/rc0e35e590631b6.md)
- 2026-10-18 22:03 UTC: [Incident updated: United Kingdom Account Security Carrier Partner Maintenance - EE](https://rewindex.com/change/rcc2b1c48830ab7.md)
- 2026-10-24 19:33 UTC: [Incident updated: United Kingdom Account Security Carrier Partner Maintenance - EE](https://rewindex.com/change/rd950231990dff8.md)

## Cite this

Maintenance posted by Twilio, started 2026-10-02 15:39 UTC, resolved after 16 d, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/b6vlk829cyt1
- Citation: Twilio, “United Kingdom Account Security Carrier Partner Maintenance - EE” (2026-10-02 15:39 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/b6vlk829cyt1 (CC BY 4.0).
- Markdown link: `[Twilio: United Kingdom Account Security Carrier Partner Maintenance - EE (2026-10-02)](https://rewindex.com/company/twilio/incidents/b6vlk829cyt1)`


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Canonical: https://rewindex.com/company/twilio/incidents/b6vlk829cyt1 · Markdown: https://rewindex.com/company/twilio/incidents/b6vlk829cyt1.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/b6vlk829cyt1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:08:41.584Z