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Twilio: Link Shortening Redirect Errors on Branded Domains

MinorStatus: resolvededitedStarted Resolved (51 min)4 updatesstatus.twilio.com (opens in new tab)

Affected components: PROGRAMMABLE MESSAGING - SMSSMS

Timeline of updates

  1. investigating

    We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.

  2. investigating

    We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.

  3. monitoring

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved

    Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-28 23:44 UTC, resolved after 51 min, 4 update(s); edited after publishing.

Title
Link Shortening Redirect Errors on Branded Domains
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/9zqqhk0bwf0f

Twilio profileRecent Twilio incidentsAll outages on October 28, 2026Twilio in October 2026MarkdownJSON